What will I receive with my laptop?
All laptops come ready to use with all the accessories listed in the description. You may wish to purchase additional items but this is a matter of choice and not necessity for using the laptop.

Is there an operating system?
Yes, all Laptops have an operating System preloaded unless otherwise stated.

Does it come with MS Office, Excel, Word, or Powerpoint?
No, all our machines only have  the operating system preloaded unless otherwise stated.  The operating system includes Word Pad which can produce text documents.  We can also install Open Office  which is free software and is fully compatiable with Word, Excel and Powerpoint (If requested.)

How good is the laptop battery?
All used batteries are tested to ensure they provide at least 45 minutes of use. New batteries should last for approximately 2 hours.

How soon is my order dispatched?
Normally within 48 hours but allow up to 5 working days.

How is it sent to me? 
All orders will be delivered by Parcel Force, and costing will depend upon the size and weight of the product you have purchased.

What accessories do I need?
We can supply almost any laptop accessory. Browse our website for your choice.

How Can I Pay?
We accept all major credit cards and debit cards, cheques, BACS and electronic transfer. Goods will not be dispatched until cleared funds are available. Allow up to 7 days for BACS and Electronic Transfers to clear.

What warranty will I receive?
All items sold by Duotech Electronics will come with 12 months warrenty, unless otherwise stated.

Can I get my laptop repaired when the warranty runs out?
Duotech Electronics deals in branded laptops which helps to ensure that replacement parts are obtainable. A full repair service is available and our trained technicians will advise as to the cost effectiveness of the repair before undertaking any work.

Is there adequate after sales service?
Our trained technicians will give telephone help and advice on technical matters. For day to day operating queries where no fault is involved, we recommend that novice users enlist the help of a knowledgeable friend or relative.